Terms & Conditions

New Zealand law covers these terms and conditions

Acceptance of Terms

When you purchase goods from our site, you are acknowledging that you have read and agree to the terms and conditions described below.

You have read through our easy buying information, which covers selecting your heat pump by size, installation location, and what is included in a basic installation. Click the links to go to the page


We have negotiated an installation deal with a reputable nationwide contractor that offers installation warranties direct to you; details are listed on the Our Installation page (link). On the other hand, HeatPumpNZ is an all care, zero responsibility, separate company. HeatPumpNZ does not offer any installation services, we do not have qualified people who are able to complete any installation work for you, and we do not take any commission related to the installation of your heat pump. As a result, we keep your costs to a minimum, and we do not offer any installation warranties whatsoever. To be clear, your installer warrantees the installation, not us.


Once you have placed your order, we will send you an invoice with our bank account details. Your order will be pending until payment has been received for the goods. Once payment has been received, you will be contacted for delivery and/or installation dates.

E-mail Confirmation

We will send you an e-mail to confirm that we have received your order, this E-mail is to advise that your order is being processed.

Cancellation and Product Return

Pre-installation, you may cancel this order. We will refund your investment minus any expenses we may incur. Note, our heat pump supplier charges us a 15% cancellation fee, and if incurred, we will deduct that fee from your refund.


If there is an error with the listing of a product on our website or technical error, we reserve the right to refuse or to cancel your order. Our right to cancel orders applies to orders that have been accepted.

Small Town

There are several small, rural farm towns that we do not regularly cover; these locations may incur extra freight and travel time, and in such an event, you will be contacted and advised of any possible additional expenses.

We will use our best efforts to fulfill all orders.

HeatPumpNZ cannot guarantee the availability of any particular product displayed on this site.

Site Errors

While our goal is to create a 100% error-free site, we do make errors from time to time and do not guarantee that any content is accurate or complete; this includes pricing information and product specifications. If we discover pricing errors, they will be corrected in our system, and the correct price will apply to your order. If you spot any errors, please notify us by pressing the site feedback button located at the top of the page on the left side.